BubWatch support

For help, email support@bubwatch.com. Include your app version, device model, operating-system version, and a short description of the problem.

Do not send your password, session token, pairing code, full private invitation link, or private messages. If you attach a screenshot, remove private content first.

Minimum age

BubWatch is for people 13 or older and is not intended for children under 13. When creating an account on iPhone, select I’m 13 or older to continue. This is a self-declaration; the app does not verify your age or ask for your date of birth. Sign-in to an existing account is unchanged. The App Store's displayed age rating may be higher than this minimum.

Sign-in and recovery

Use the email address and password you registered with. Passwords must contain 12–128 characters. If a session has expired or been revoked, sign in again; the backend returns the existing pair when it can identify one unambiguously.

Automated password recovery is not yet available. Contact support if you cannot sign in. Support cannot read your existing password.

Joining a pair

On iPhone, open your partner's full private invitation link to review their selected letter before account setup. Then create an account or sign in and deliberately join. Keep the complete link: if you install the app first, you may need to reopen that original link afterward. An eight-character code or code-only link remains a joining option, but does not open the private letter. A normal account belongs to one pair, and each pair has two members.

Writing and previewing your own invitation stay on your iPhone. Share letter and invite prepares the selected copy on the server before opening the share sheet. Closing the sheet does not withdraw that copy. Share only with your intended recipient: anyone holding the full private link can read the selected letter while it is active. Editing the local draft alone does not update a shared letter.

Private letter access expires seven days after preparation and closes after joining, withdrawal, or replacement. Ask the writer for a new full link if yours has expired or been withdrawn. After deliberate joining with the private link, the accepted letter remains as a pair keepsake; joining does not send starter phrases or spend creation credits. If preparation fails, keep your local draft and retry. Older app or service versions may not support private letters.

If you already belong to a pair, sign in to restore it. Deleting a pair removes shared data for both people, so use that option only when you intend to end the pair.

Messages waiting to send

Keep the app open with a working internet connection so it can reconnect and retry its outgoing queue. Avoid deleting the app or clearing local storage while messages are pending. Repeated sends with the same request identity are deduplicated by the server.

If the app says the recipient's unread inbox is full, ask your partner to open their inbox and read messages before retrying.

Notifications

Check that BubWatch notifications are enabled in the device's Settings, and review Focus and notification delivery settings. Open the app to refresh its connection and push registration. Apple controls when background updates are delivered, so they are not a guaranteed instant refresh.

Report a concern or block a partner

Use Report a concern in the app or email support@bubwatch.com to describe unwanted content or contact. The report screen prefills account identifiers and, for a specific bubmotion, its message identifier so support can investigate. Review and edit the email before choosing to send. Message text is optional, and images are not attached automatically. Keep passwords and pairing codes out of the report.

Incoming custom images start covered on iPhone. Choose Open image to reveal one, or change Cover incoming images until I open them in settings for your nook. This is your viewing preference, not an image-safety classification.

Block this person removes the pair's shared data for both people and prevents those account identifiers from pairing again while the block is active. It does not delete either person's account. Unblocking removes only a block you placed; it does not restore deleted data or remove the other person's block.

A new custom phrase can be rejected by a limited English text check. If a legitimate phrase is rejected, choose different wording or report the issue to support. These rules do not reliably detect every harmful phrase or classify images.

Delete your account

Open the app's settings, choose Delete account, and confirm. This removes the account, sessions, push registrations, and all pairs containing that account from the active service. Shared messages, images, pair history, pending invitation letters, and accepted keepsakes are removed for both members. Your partner's account remains.

If your installed beta does not show Delete account or the request fails, contact support@bubwatch.com. Read BubWatch privacy for backup retention and local-storage details.